Privacy Policy

Effective Date: September 15, 2026

At Tienda Tennis, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, or contact us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide

When you place an order, create an account, contact us, or otherwise interact with our store, we may collect:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Order and purchase information

• Information you provide when contacting customer support

• Other information you voluntarily provide to us

Payment Information

Payments are processed through third-party payment processors.

We generally do not store your complete credit or debit card number on our own systems. Payment information is handled by the applicable payment processor according to its privacy policy and security practices.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring website or source

• Date and time of website visits

• General website usage information

This information may be collected through cookies and similar technologies.

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders.

• Process payments.

• Ship products to you.

• Provide order confirmations and shipping updates.

• Respond to customer service inquiries.

• Process returns, refunds, and exchanges.

• Maintain and improve our website.

• Prevent fraud, unauthorized transactions, and other misuse.

• Comply with applicable legal and regulatory requirements.

• Communicate with you about your orders and our services.

• Send marketing communications when permitted by applicable law and where you have provided the appropriate consent.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide functionality, remember preferences, understand website usage, and improve the customer experience.

Cookies may also be used by certain third-party services that operate on our website.

You can adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect the functionality of our website.

4. How We Share Information

We may share personal information with trusted service providers when necessary to operate our business and provide our services.

These may include:

• Shopify and website service providers.

• Payment processors.

• Shipping and delivery companies.

• Technology and hosting providers.

• Analytics and advertising providers.

• Customer support and communication providers.

• Professional advisors where necessary.

• Government authorities or law enforcement when required by law.

We do not sell your personal information as a standalone business practice.

5. Shopify

Our online store is powered by Shopify, which provides the technology used to operate our online store and process transactions.

Information submitted through our store may be processed by Shopify and other service providers involved in providing our services.

6. Payment Security

We use third-party payment processors to process transactions.

We do not ask customers to provide complete payment card information through email, social media, or other unsecured communication methods.

You should never send your full card number, security code, or banking credentials to us by email.

7. Marketing Communications

If you subscribe to receive promotional emails or other marketing communications, we may use your contact information to send you information about products, promotions, or services.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Transactional communications, such as order confirmations, shipping notifications, and important service messages, may still be sent when necessary.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal, tax, accounting, and regulatory obligations.

When information is no longer reasonably required, we may securely delete or anonymize it where appropriate.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Request information about how your personal information is used or shared.

• Opt out of certain marketing communications.

• Exercise other rights provided by applicable privacy laws.

Requests can be submitted using the contact information below. We may need to verify your identity before completing certain requests.

13. California Privacy Rights

If you are a California resident, California privacy laws may provide additional rights regarding your personal information.

Where applicable, you may have rights to request information about the categories of personal information collected, the purposes for which it is used, and other information provided under applicable California privacy laws.

You may contact us using the information below to exercise applicable privacy rights.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

When changes are made, we will update the effective date at the top of this policy.

15. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact us:

Tienda Tennis
1400 S Arizona Ave
Chandler, AZ 85286
USA

Phone: +1 480-598-0162
Email: info@tiendatennis.com