Refund policy

Refund & Return Policy

Thank you for shopping at Tienda Tennis. We strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we are here to assist you.

30-Day Return Policy

You may request a return within 30 calendar days of receiving your order.

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.

  • All original tags, labels, and packaging must be included.

  • Proof of purchase or your order confirmation must be provided.

How to Request a Return

To initiate a return, please contact our customer support team at info@tiendatennis.com. Be sure to include your order number and details about the item(s) you wish to return.

Once your request is reviewed, we will provide instructions for returning your item. Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping expenses unless the item received is defective, damaged, or incorrect.

For your protection, we recommend using a trackable shipping service and retaining proof of shipment, as we cannot guarantee receipt of returned packages.

Restocking Fee

A $9.99 restocking fee will be deducted from the refund amount for all approved returns.

Refund Process

After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method used for the purchase. Please allow 5–7 business days for the refund to be processed. Depending on your bank or credit card provider, additional processing time may be required before the refund appears in your account.

If you have not received your refund after this period, please:

  1. Check your bank account.

  2. Contact your credit card provider.

  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at info@tiendatennis.com.

Exchanges

We currently do not offer direct exchanges. The quickest way to obtain a different item is to return the original product (subject to approval) and place a new order separately.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us as soon as possible at info@tiendatennis.com so we can evaluate the issue and provide an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products

  • Special-order items

  • Perishable goods

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Clearance, final sale, or discounted items

If you are unsure whether your item is eligible for return, please contact us before submitting a return request.

Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Tienda Tennis
1400 S Arizona Ave
Chandler, AZ 85286
United States

Email: info@tiendatennis.com
Phone: +1 (480) 598-0162

We appreciate your business and thank you for choosing Tienda Tennis.