Refund policy
At Tienda Tennis, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the terms below.
1. Return Window
We accept eligible returns within 30 days of delivery.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be free from damage, stains, or signs of wear.
- Include the original packaging, tags, and accessories where applicable.
- Be returned with proof of purchase or order information.
Items that do not meet these requirements may not be eligible for a refund.
2. How to Request a Return
To request a return, please contact us at:
Email: info@tiendatennis.com
Phone: +1 480-598-0162
Address: 1400 S Arizona Ave, Chandler, AZ 85286, USA
Please include your order number, the item you want to return, and the reason for the return. Our team will provide return instructions after reviewing your request.
Please do not send an item back before receiving return instructions from our team.
3. Return Shipping
For eligible returns, return shipping arrangements will depend on the reason for the return.
If the return is due to a defective, damaged, incorrect, or otherwise incorrect item received from us, please contact us as soon as possible so we can review the issue and provide an appropriate resolution.
For returns due to a change of mind, incorrect selection, or other customer-related reasons, return shipping costs may be the customer's responsibility.
4. Refunds
Once we receive and inspect the returned item, we will notify you whether your return has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow your payment provider additional processing time for the refund to appear in your account.
5. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@tiendatennis.com with your order number and photographs of the item and packaging.
We will review the information and work with you to provide an appropriate solution, which may include a replacement or refund.
6. Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, or other legitimate reasons. This may include products that have been used, worn, altered, personalized, or damaged after delivery.
Products returned without their original packaging or with significant signs of use may also be refused.
7. Exchanges
If you would like to exchange an item, please contact us at info@tiendatennis.com before sending the product back. Exchanges are subject to product availability and the item meeting our return requirements.
8. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing the order. We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.
Once an order has been shipped, it may no longer be possible to cancel it and the customer may need to follow the applicable return procedure.
9. Contact Us
If you have any questions about returns or refunds, please contact us:
Tienda Tennis
1400 S Arizona Ave
Chandler, AZ 85286
USA
Phone: +1 480-598-0162
Email: info@tiendatennis.com