Refund policy

Thank you for shopping at Tienda Tennis. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.

30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, in new condition, and include all original tags.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.

How to Initiate a Return

To start a return, please contact us at info@tiendatennis.com with your order number and details about the item you wish to return.

Once your request is reviewed, we will provide instructions on how and where to send your return package.

Please note: Items returned without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

We recommend using a trackable shipping service or purchasing shipping insurance, as Tienda Tennis cannot guarantee receipt of returned items.

Restocking Fee

A restocking fee of $9.99 may be deducted from eligible returns.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–7 business days for the refund to process and appear in your account. Processing times may vary depending on your bank or credit card provider.

If you have not received your refund after this timeframe:

  1. Recheck your bank account.
  2. Contact your credit card provider.
  3. Contact your bank, as processing delays can occur.

If you still have not received your refund, please contact us at info@tiendatennis.com.

Exchanges

The fastest way to exchange an item is to return the original item and place a new order once the return has been approved.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at info@tiendatennis.com so we can resolve the issue promptly.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Personalized or custom-made products
  • Perishable goods
  • Personal care products
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Final sale or clearance items

If you have questions regarding a specific item, please contact us before making your purchase.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Tienda Tennis
1400 S Arizona Ave, Chandler, AZ 85286
Phone: +1 480-598-0162
Email: info@tiendatennis.com