Terms of service

This website is operated by Tienda Tennis. Throughout the site, the terms “we,” “us,” and “our” refer to Tienda Tennis. By accessing our website or purchasing products from us, you agree to be bound by the following Terms of Service (“Terms”).

These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer products and services to our customers.

Section 1 – Online Store Terms

By using this website, you confirm that you are at least 18 years old or are using the site under the supervision of a parent or guardian.

You agree not to use our products or services for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction while using our website.

Section 2 – Billing & Payment Terms

Tienda Tennis uses secure SSL encryption to protect all transactions and customer information.

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay

Payments are charged at the time your order is placed. You agree to provide current, complete, and accurate billing and account information for all purchases.

Section 3 – Shipping Policy

We aim to process and deliver orders quickly and efficiently.

Shipping Details

  • Order Processing Time: 1–2 business days (Monday–Friday)
  • Estimated Delivery Time: 3–5 business days
  • Order Cut-Off Time: 2:00 PM EST
  • Shipping Carriers: FedEx, UPS, and USPS
  • Shipping Destinations: United States and selected international destinations

Shipping Costs

  • Free standard shipping on U.S. orders over $100
  • Flat shipping rate of $9.99 on U.S. orders under $100
  • International shipping flat rate of $20.00

International customers are responsible for any customs duties, taxes, or import fees required by their country.

Section 4 – Return & Refund Policy

We want customers to be satisfied with their purchases.

Return Eligibility

  • Returns may be requested within 30 days of delivery
  • Items must be unused, in original condition, and returned with original packaging

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged or incorrect.

Restocking Fee

A restocking fee of $9.99 may apply to eligible returns.

Refund Processing

Approved refunds are issued to the original payment method within 5–7 business days after the returned item has been received and inspected.

Section 5 – Subscription Services

If subscription-based products or services are offered, the following terms apply:

  • Subscriptions renew automatically unless canceled before the next billing cycle
  • Customers may cancel subscriptions at any time
  • To avoid renewal charges, cancellations must be submitted at least 24 hours before renewal
  • No minimum commitment is required unless otherwise stated

Section 6 – Privacy & Data Protection

Your use of this website is also governed by our Privacy Policy.

Information We Collect

We may collect:

  • Device and browser information
  • Contact and order details
  • Payment information
  • Cookies and analytics data

Third-Party Services

We may share limited information with trusted third-party providers including:

Data Security

We use secure SSL encryption and trusted payment gateways to help protect customer data.

GDPR & CCPA Rights

Customers located in the European Economic Area (EEA) or California may have additional privacy rights, including the right to access, update, or request deletion of their personal information.

Section 7 – Prohibited Uses

You may not use this website or its content:

  • For any unlawful purpose
  • To violate laws or regulations
  • To infringe intellectual property rights
  • To transmit malicious software or harmful code
  • To engage in fraud, abuse, or unauthorized access activities

We reserve the right to terminate access for violations of these Terms.

Section 8 – Governing Law

These Terms of Service and any related agreements shall be governed and interpreted in accordance with the laws of the United States.

Section 9 – Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting to this page.

Continued use of the website following updates constitutes acceptance of those changes.

Section 10 – Contact Information

If you have questions regarding these Terms of Service, please contact us:

Tienda Tennis
1400 S Arizona Ave, Chandler, AZ 85286
Phone: +1 480-598-0162
Email: info@tiendatennis.com