Shipping policy
Effective Date: September 15, 2026
At Tienda Tennis, we aim to process and ship orders quickly and provide clear delivery information to our customers.
1. Shipping Locations
We currently ship orders within the United States.
We do not currently offer standard international shipping.
2. Order Processing
Orders are generally processed within 1–2 business days, Monday through Friday.
Orders placed after our daily processing cutoff may be processed on the next business day.
Business days do not include weekends or U.S. federal holidays.
3. Shipping Rates
We offer the following shipping options:
| Order Amount | Shipping Cost |
|---|---|
| Orders under $100 | $9.99 |
| Orders $100 or more | Free |
Shipping charges are displayed during checkout before you complete your purchase.
4. Delivery Time
Our standard shipping delivery time is approximately 3–5 business days after the order has been processed and shipped.
Please note that the estimated delivery time does not include order-processing time.
Actual delivery times may vary depending on the destination, carrier delays, weather, holidays, or other circumstances outside our control.
5. Order Tracking
Once your order has shipped, we will provide tracking information when available.
You can use the tracking information to monitor the progress of your shipment through the applicable shipping carrier.
6. Delayed or Lost Packages
If your package is delayed, please first check the tracking information provided with your order.
If the tracking information indicates that a package has been delivered but you cannot locate it, please contact us so we can assist you with the available information.
For packages that are delayed or lost while in transit, we will work with the shipping carrier to investigate the shipment.
7. Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
Please contact us as soon as possible if you need to correct your shipping information.
8. Damaged Packages
If your order arrives damaged, please contact us as soon as possible at info@tiendatennis.com.
Please provide your order number and photographs of the damaged package and product so that we can review the issue and assist you with the appropriate resolution.
9. Contact Us
If you have questions about shipping or your order, please contact us:
Tienda Tennis
1400 S Arizona Ave
Chandler, AZ 85286
USA
Phone: +1 480-598-0162
Email: info@tiendatennis.com